Not only do we repair products that have been used for a long time, but we take this opportunity to contribute to quality improvement. We share the feedback on betterments that we noticed during the repair to those in charge of planning, development, production, and sales, to make the products easier to use.
We have a team of repair specialists who deal with customers’ repair requests on a daily basis.
Based on the skills cultivated through daily repairs, our repairers deal with each bag in order to repair it in a way that reduces any burden on it.
Based on the skills cultivated through daily repairs, our repairers deal with each bag in order to repair it in a way that reduces any burden on it.
In order for each repairer to be able to perform a large variety of repairs, the team is made up of experienced and skilled staff.
Check whether there are any accessories on the items we receive and enter the information into our records.
*E.g. for shoulder bags and key holders, we check the customers’ personal belongings and keep records.
Consider the repair method and determine the best repair plan to meet the customer’s requirements.
*Confirm the parts that need repairing and inform the customer if there are any other parts that need to be replaced.
Unstitch the fewest number of threads possible to minimize the burden on the bag.
Replace the necessary parts and resew while comparing with the photo that was taken before unstitching it.
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After it is completed, the item is airbrushed and packed.
Conduct an inspection and clean up any lint or so on with an airbrush.
*Make sure all the accessories are returned at this stage
Handle repair, zipper and pull-tab replacement, replacement of piping or binding, magnet hook replacement, D-Rings and their attachment tab replacements, loop clutch replacement, strap replacement, shoulder pad replacement
Handle repair, zipper replacement, D-Rings and their attachment tab replacements, handle tie up hook replacement, replacement of D-Rings and their attachment tabs for back carrying, loop clutch replacement, strap replacement and length adjustment
Zipper replacement, handle replacement, D-Rings and their attachment tab replacements
Zipper replacement, corner leather and piping replacement, mesh fabric in the back panel replacement, adjustable back strap replacement and length adjustment, accessories replacement, deteriorated back carrier repair
Zipper replacement, repair and replacement of loose threads on the shoulder strap attachment, inner fabric replacement, loose thread of pockets repair, shoulder strap replacement, accessories replacement
Please bring your item to the store. We will take a look at the part that seems to be malfunctioning and the condition of the broken parts, and discuss how we can repair it with you. Then we will keep it and provide you with an estimate later.
If you agree to the contents and price, we will start the repair.
When the repair is completed, we will contact you.
Please come to the store to pick up the repaired item.
Please check the repaired part and make the payment.
Free repair maintenance service (can be used once per purchased item)
Please inform us of your membership number when you make a repair request.
Please bring your item to the store. We will take a look at the part that seems to be malfunctioning and the condition of the broken parts, and discuss how we can repair it with you. Then we will keep it and provide you with an estimate later.
If you agree to the contents and price, we will start the repair.
When the repair is completed, we will contact you.
Please come to the store to pick up the repaired item.
Please check the repaired part and make the payment.
Free repair maintenance service (can be used once per purchased item)
Please inform us of your membership number when you make a repair request.
Please contact us by phone or email first, and send the item to us after our confirmation. Please note that you will be responsible for the packing and shipping costs related to delivery.
Upon arrival, we will examine the parts that seem to be malfunctioning or the condition of the broken parts, and contact you with our estimate. If you do not agree with the contents, price, or repair period, we will bear the cost of returning the item to you.
After the repair is completed, we will contact you and inform you of the shipping details (repair cost, payment method, delivery date and time).
Payment can be made by cash on delivery or bank transfer.
In the case of cash on delivery
The customer will be responsible for the cash on delivery fee of ¥324 (tax included).
In the case of bank transfer
We will ship the item after confirming your payment. The bank transfer fee will be borne by the customer.
